Exchange Policy
At The Pride Side, we want you to love your purchase! If you need to exchange an item, we're here to help.
Eligibility for Exchanges
Items are eligible for exchange within 30 days of delivery if they meet the following conditions:
- Items must be unused and in the same condition that you received them
- Items must be in their original packaging
- Items must have tags still attached
- Proof of purchase or receipt is required
How to Request an Exchange
To initiate an exchange, please follow these steps:
- Contact our customer service team at mandi@theprideside.com with your order number
- Specify which item you'd like to exchange and what you'd like to exchange it for
- We'll provide you with exchange instructions and a return shipping label if applicable
- Ship the item back to us using the provided instructions
- Once we receive and inspect your return, we'll ship out your exchange item
Exchange Shipping Costs
If the exchange is due to our error (wrong item sent, defective product, etc.), we'll cover the return shipping costs. For all other exchanges, customers are responsible for return shipping fees.
Processing Time
Exchanges are typically processed within 5-7 business days after we receive your returned item. You'll receive a confirmation email once your exchange has been shipped.
Items Not Eligible for Exchange
- Sale or clearance items
- Gift cards
- Personalized or custom-made items
- Items marked as final sale
Questions?
If you have any questions about our exchange policy, please don't hesitate to contact us at mandi@theprideside.com or DMS on facebook or instagram.