Frequently Asked Questions

General Store Questions

What is your return/exchange policy?

We offer a 30-day return and exchange policy! Items must be unused, in original condition with tags attached. For full details, please visit our Return Policy and Exchange Policy pages.

How do I track my order?

Once your order ships, you'll receive an automatic email with tracking information. You can also track your order through your customer account or by using the tracking number provided in your shipping confirmation email.

Do you ship internationally?

Yes! We ship worldwide. We currently ship to the United States, Canada, Brazil, Australia, New Zealand, Africa, and many other countries around the globe.

How long will it take for my order to arrive?

Domestic (United States): 2-5 business days
International: 10-30 business days

What sizes do you offer?

We offer inclusive sizing with gender-affirming fits across all our products. Our size range is designed to accommodate diverse body types and ensure everyone can find their perfect fit.

Product-Specific Questions

What fabrics are your clothes made of?

We use a variety of high-quality materials depending on the product:

  • Bottoms: 100% Polyester, 100% Cotton, Nylon/Spandex blends, Lyocell blends for breathability and comfort
  • Tops: Cotton/Spandex blends, 100% Cotton, Cotton/Polyester blends, 100% Nylon
  • Activewear: Nylon/Spandex and Polyester/Spandex blends with moisture-wicking and quick-dry technology

All products are machine washable (cold water, tumble dry low) and feature breathable, comfortable fabrics.

Do you offer gift cards?

Yes we do! We have the pride side gift card! Can't decide which piece is perfect? Let them choose what speaks to their truth with a The Pride Side gift card. Perfect for birthdays, coming out celebrations, or just because someone in your pride deserves to feel seen.

How do I know if an item will fit me?

We recommend checking the size guide available on each product page. Our products are designed with inclusive sizing and gender-affirming fits to help you find the perfect match for your body.

Are your products sustainable or eco-friendly?

We're committed to transparency and are currently evaluating our sustainability practices. Check back soon for updates on our eco-friendly initiatives!

Are your items ethically sourced?

We work with trusted suppliers and are committed to ethical sourcing. All our products are imported with quality construction standards.

Shipping & Payment Questions

How much is shipping?

United States: $4.75-$26.35 (weight-based, typically $4.99 flat rate)
Canada: $9.39-$48.90 (weight-based)
Brazil: $22.00
Australia: $12.49-$57.40 (weight-based)
New Zealand: $19.99-$73.90 (weight-based)
Africa: $22.00
Rest of World: $10.00-$26.00 (weight-based)

Do you offer free shipping?

Yes! We offer FREE SHIPPING on all orders over $50. The discount automatically applies at checkout, and you'll see a progress bar showing how close you are to free shipping!

What payment methods do you accept?

We accept:

  • Visa, Mastercard, American Express
  • UnionPay credit and debit cards
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal Express

Do you offer installment payment options?

Yes! We offer flexible payment options:

  • Shop Pay Installments: 4 biweekly interest-free payments for orders $50-$999.99, or monthly payments for orders $150-$30,000
  • Klarna: Available at checkout for flexible payment plans

Account & Order Questions

Do I need an account to make a purchase?

No, you can check out as a guest! However, creating an account makes it easier to track orders, manage returns, and speed up future purchases.

Can I modify or cancel my order after I've placed it?

Please contact us immediately at mandi@theprideside.com or DM us on facebook or instagram. if you need to modify or cancel your order. We'll do our best to accommodate your request if the order hasn't shipped yet.

How do I apply a discount or promo code?

You can enter your discount or promo code during checkout. Look for the "Discount code" field on the payment page, enter your code, and click "Apply" to see your savings!

Customer Support Questions

How do I contact customer service?

We're here to help! Reach us at:

Do you offer personalized or custom clothing options?

We don't currently offer customization, but we're always exploring new ways to serve our customers. Stay tuned for future updates!

What should I do if I receive a damaged or defective item?

We're so sorry if that happens! Please contact us immediately at mandi@theprideside.com with photos of the damage. We'll arrange for a replacement or full refund at no cost to you. For more details, visit our Return Policy page.